Refund Policy

Refund & Return Policy

We accept returns within 30 days of receiving your item.

✅ How to request a return

  1. Email us at jperfectcs@gmail.com with your order number and reason for return.

  2. If your return is approved, we’ll send you a return shipping label and instructions.

  3. Please return the item in the same condition you received it – unused, unworn, with tags, and in the original packaging.

  4. Include your receipt or proof of purchase inside the package.

If you have any questions, feel free to contact us anytime at jperfectcs@gmail.com.

🚚 Wrong item / damaged product?

If your order arrives damaged, defective, or incorrect,
please contact us at jperfectcs@gmail.com right away with a photo.
We’ll make it right as quickly as possible.

🚫 Items that cannot be returned

We do not accept returns for the following:

  • Perishable goods (e.g., food, flowers)

  • Custom or personalized items

  • Personal care and beauty products

  • Hazardous, flammable, or pressurized items

  • Final sale items and gift cards

If you're unsure whether your item qualifies, feel free to ask us at jperfectcs@gmail.com.

🔄 Exchanges

The fastest way to get the item you want is:

  1. Request a return for the item you have.

  2. Once approved, place a new order separately.

💳 Refund timing

  • Once we receive and inspect your return, we’ll notify you by email about the approval.

  • If approved, your refund will be processed to your original payment method within 10 business days.

  • Please note: it may take additional time for your bank or card issuer to post the refund.

If it’s been more than 15 business days since your refund was approved and you haven’t received it,
please contact us at jperfectcs@gmail.com.